WhatsApp Business API,
built into the CRM
The official Meta Cloud API integration. Approved message templates, a shared team inbox, automatic lead capture, and Coexistence Mode — all inside Dinamic5. No personal accounts, no third-party connectors.
Official Meta Cloud API
Messaging flows through Meta's official infrastructure — not a third-party connector. Embedded Signup connects your business number in minutes. Verified Business status and the green tick are available for eligible brands.
- Meta Embedded Signup for one-click number onboarding
- Business verification (Meta Verified Business)
- Display Name management
- Compliant with WhatsApp Business Policy
Approved Message Templates
Build, submit, and track Meta-approved message templates from inside the CRM. Bulk scheduled sends, real-time delivery and read receipts — all within Meta's Marketing Conversations policy.
- Visual template builder in many languages
- Submit to Meta for approval via the API
- Real-time status (PENDING / APPROVED / REJECTED)
- Headers, body, CTA buttons, media templates supported
Team Shared Inbox
Your whole team works on a single WhatsApp Business number with no conflicts. Conversations sync in real time and link automatically to the right lead or account in the CRM.
- Conversation assignment to available agents
- Per-agent working hours
- Internal notes inside conversations
- Tagging, categorization, and priorities
Coexistence Mode
An official Meta feature that lets the WhatsApp Business mobile app run in parallel with the Cloud API. Both layers operate simultaneously with synchronized conversation history — ideal for gradual rollouts.
- Conversations available from both the app and the CRM
- Synchronized conversation history
- Both layers active simultaneously
- Smooth transition for agents
Bulk Template Campaigns
Send approved templates to a selected audience — manually, scheduled, or triggered automatically. Audience selection by CRM fields, recipient time zone, and opt-in record keeping included.
- Audience selection by CRM fields, tags, recent activity
- Scheduling by recipient time zone
- Delivery, sent, read, and CTA click reports
- Opt-in / opt-out record keeping
- Automatic send limits based on Meta Quality Rating
Automatic Lead Capture
Incoming messages from new numbers create a lead automatically — with name, phone, message content, and timestamp. Existing customers are matched and the message appears in their record.
- New-number messages create a lead automatically
- Existing-customer match by phone number
- Source attribution and lead routing
- Trigger automations on incoming messages
Available on Advanced and Premium plans
Both plans include the full WhatsApp Business Cloud API integration. Get started in minutes via Meta Embedded Signup.